Shipping & Returns

Delivery:

Shipping

  • Order Cut-Off & Processing Time

    • Cut-Off Time: Our daily order cut-off is at 10:00 PM (GMT-08:00, Los Angeles), Monday through Friday. Orders placed after this time will start processing on the next business day.
    • Order Handling (1-3 Business Days): Once we receive your order, we will assemble and quality-check your keyboard within 1-3 business days. During this period, our team ensures the keyboard is fully debugged and free of noise before shipment.

    Shipping & Transit Time

    • Shipping Time (5-17 Business Days): After processing is complete, your order will be shipped out and should arrive within 5-17 business days, depending on your destination country. We partner with trusted logistics providers to ensure safe and timely delivery.

    Total Delivery Estimate
    Combining the processing and shipping durations, you can generally expect to receive your order within 6-20 business days from the time you place it.

    Additional Notes

    • “Business days” refer to Monday through Friday, excluding holidays.
    • Actual delivery times may vary due to factors such as customs clearance, local postal delays, or unforeseen circumstances.

    For any questions regarding delivery, please contact us at: contact@tapkx.com.

    Return & Exchange Policy – Tapkx Keyboard Studio

    Effective Date: 2024/10/1

    At Tapkx Keyboard Studio, we are committed to delivering high-quality products. Please read our return and exchange policy carefully before making a purchase.

    Returns (No Returns for Custom Keyboards):

    • Handcrafted & Custom Products.
      Our keyboards are handcrafted and custom-made. Due to the personalized nature of these products, we do not accept returns or offer refunds once your order has been shipped.
    • Exceptions
      In the rare event your custom keyboard arrives damaged or there is a manufacturing defect, please contact our support team within 48 hours of receipt. We will work with you to find a suitable resolution.
    • Contact Us
      For any inquiries, please email us at contact@tapkx.com (Available 24/7).