Privacy Policy

At Tapkx, we highly value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our site.

1. Information on the collection of personal data

1.1 Personal data
In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour. In this way, we would like to inform you about our processing procedures and at the same time comply with our legal obligations, including the EU General Data Protection Regulation (GDPR) where applicable.

1.2 Data controller
The data controller pursuant to Art. 4 (7) GDPR is:
Tapkx
Email: contact@tapkx.com

2. Processing of personal data when visiting our website

When using the website for information purposes, i.e. simply viewing it without registering and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us. The legal basis is Art. 6 (1) f GDPR:
(A) IP address
(B) Date and time of the request
(C) Content of the request (page visited)
(D) Amount of data transmitted in each case
(E) Browser type and version

3. Further functions and offers of our website

3.1 Overview
In addition to the purely informational use of our website, we offer various services that you can use if you are interested (e.g. registering an account, purchasing goods). For this purpose, you usually have to provide further personal data which we use to perform the respective services.

3.2 Use of external service providers
In some cases, we use external service providers to process your data (e.g. payment service providers, shipping companies). These service providers are carefully selected by us and are bound by our instructions.

4. Processing of personal data when you contact us or register an account

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name, and inquiry details) will be stored by us in order to answer your questions. When you register a customer account, we collect the information you voluntarily share, such as your name, login data, and contact details.

5. Processing of personal data when you make a purchase

5.1 Shopping information
If you order something from our online shop, we collect your shopping data to fulfill the contract. This includes:
(A) Purchased item details
(B) Order number
(C) Delivery and billing addresses
(D) Payment status and delivery status

5.2 Payment details
We offer various payment methods (e.g., Credit Card, PayPal, Shop Pay). We collect payment details shared by you to execute the payment. We forward only necessary information to our payment service providers.

6. Cookies and Tracking

We use cookies, tags, and web pixels to automatically collect information on our Services to improve functionality, analyze performance, and for marketing purposes. You can manage your cookie preferences through your browser settings.
6.1 Analytics and Marketing: We may use third-party service providers such as Google Analytics to monitor and analyze the use of our Services. We may also use remarketing services (such as Google Ads, Meta Ads) to advertise on third-party websites to you after you visited our Services.

7. Transfer of data to third parties

7.1 Service Providers
We work with technical service providers (e.g., Shopify, hosting providers) and logistics companies to maintain our website and deliver your orders. These providers only receive access to your data in the scope required for the provision of the relevant service.

7.2 Shipping companies
We work with external shipping companies (e.g., USPS, DHL, FedEx, local couriers) to deliver orders. They receive your name, delivery address, and contact information strictly for delivery purposes.

8. Retention and erasure of data

We will store your personal data as long as is necessary for the purposes named in this Privacy Notice, especially for the fulfilment of our contractual and legal obligations (e.g., tax and commercial law retention periods). Once these periods expire or the data is no longer needed, it will be deleted or blocked.

9. Data Security

We use technical and organisational measures to secure our systems. With regard to your order and your customer login, we transmit your personal data securely using SSL encryption (Secure Socket Layer).

10. Your Rights

You have the right to request access to, rectification, or erasure of your personal data. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us at the email provided below.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
📩 Email: contact@tapkx.com