Delivery Policy

At Tapkx, we are dedicated to ensuring your custom keyboard arrives safely and in a timely manner.

1. Order Processing & Handling Time

  • Processing Time: 1–2 business days.
    Each keyboard is meticulously assembled, tested, and undergoes a final quality check before we prepare it for shipment.
  • Cut-Off Time: Orders placed before 10:00 PM Pacific Time (PT), Monday through Friday, will enter the processing queue the same day. Orders placed after this time, or on weekends and holidays, will begin processing on the next business day.

2. Shipping & Transit Time

Total Delivery Time = Processing Time + Transit Time. (For example, an order placed today to the US typically takes a total of 6 to 10 business days to arrive at your door).

  • Transit Time: Once your order is dispatched from our warehouse, the estimated delivery timelines are as follows:

    • United States, United Kingdom, Germany: 5–8 business days.
    • All Other International Locations: 6–10 business days.

    *Actual delivery time depends on the destination country and local carrier efficiency.
  • Shipping Carriers:
    • United States: Orders are shipped via premium international lines with final mile delivery by USPS.
    • UK & Germany: Delivered by local partner couriers (e.g., Royal Mail, DHL, or Hermes depending on location).
    • Unavailable for purchase: If the checkout system displays an error indicating that the product cannot be purchased after you enter your address, it means our keyboards cannot currently be shipped to your region.
    • We offer Free Shipping on most standard orders.
  • Tracking Information: After shipment, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. Please note that tracking information may take 1-2 business days to fully sync with the carrier's system.

3. Important Notes

  • Business Days: Our business days are Monday to Friday, excluding public holidays.
  • Shipping Address: Please double-check that your shipping address is complete and accurate at checkout. Tapkx is not responsible for delays or losses resulting from an incorrect address provided by the customer.
  • Customs & Import Duties: For international orders, please note that any applicable import taxes, customs duties, or related fees are the customer's responsibility. These charges are not included in the product price or shipping cost and are determined by your local customs authority.
  • Delivery Delays: While we provide estimated timelines, actual delivery dates may be affected by factors beyond our control, such as customs clearance procedures, weather events, or local carrier delays. In the rare event of a significant delay, our support team will be happy to assist you in tracking your order.

For any questions about your order's shipping status, please contact us at:
📩 Email: contact@tapkx.com
Please include your order number for faster assistance. We strive to respond to all inquiries promptly during our business hours.